Wingie Launches AI-Powered Smart Refund Technology for Airline Refunds
Dubai and Riyadh, April 2, 2026 — Wingie, the leading MENA travel marketplace, announced the launch of AI-powered smart refund technology to transform airline refunds across the region. The fully digital self-service system delivers a fivefold operational efficiency boost and provides 24/7 access without call centers, addressing longstanding refund delays amid booming regional travel demand.
Announcement Specifics
Wingie, part of Wingie Enuygun Group, integrated its technology directly with airline systems for automatic refund calculations. Users review and approve refunds digitally via a centralized platform that consolidates multi-channel requests. The system is available on wingie.com, sa.wingie.com, wingie.ae, and enuygun.com in 19 languages, serving Wingie’s 200 million annual visitors across its 400+ employee base. Transaction volumes remain undisclosed.
Stakeholder Perspective
“Airline refunds have traditionally been one of the most challenging parts of the travel experience. With this technology, we are turning refunds into a fully digital, user-controlled process. By combining centralized service architecture with AI, we enable users to manage refunds more independently and efficiently. This marks an important step toward fully digital after-sales services in travel.”
— Orkun Özkan, Chief Flights Officer at Wingie
Why it matters: This positions Wingie as a digital transformation leader in MENA travel, differentiating the platform through AI-driven automation that addresses a critical customer pain point.
Industry Context
MENA travel demand continues to surge, with Wingie reporting 50% booking growth in 2025. Yet refund processing has lagged, often requiring manual intervention and extended timelines that erode customer trust. Wingie’s AI automation mirrors efficiency gains seen in fintech payments, bringing similar capabilities to travel after-sales services.
Dubai and Riyadh serve as strategic hubs for Wingie’s operations, positioning the company to capitalize on UAE-Saudi travel booms. Faster refund processing enhances customer satisfaction in high-volume markets and strengthens loyalty amid major regional events.
Outlook
Wingie’s rollout sets new benchmarks for AI adoption in MENA travel platforms. The technology is expected to extend beyond flights to hotels and car rentals, solidifying Wingie’s position as the region’s leading digital travel marketplace.
Sources: Zawya, GlobeNewswire, Wingie
